Business Solutions

Where the story begins

We combine economic theory with good practice in search of excellence for Operations, Marketing and HealthCare. 

Operational Excellence makes structures and processes more business oriented, more streamlined, agile and robust.

Marketing Excellence makes war on boredome, triviality and mediocracy.

HealthCare Excellence wins more time for patients, reduces error rate, cuts on cost and secures compliance regulations. 

We are big enough to matter and small enough to care.

We help achieve business excellence with technology based innovations.

Operational Excellence

Secures superior operational results 

Challenge

How do you want to enhance the operational performance?
How can you achieve sustainable cost advantages? 
How do you want to win cost leadership?

Lösung

Solution

The answer is Operational Excellence. We generate sustainable competitive advantage by generating the operational excellence. OpEx is a transformation initiative in achieving the cost leadership.

Every Operational Excellence initiative is boosted by three programs: Value Chain Process and Service Automation, Organisation and Culture Development and Business Service Management.

We need to streamline the services and the processes of the value chain, to make them agile, flexible and adaptive to business changes. We need to develop a performance oriented organisation and culture. We need to focus on customer and service orientation.

 

Nutzen

Benefit

You know how to implement your OpEx blueprint with the right technology. 

You start saving money and can prepare for the next leg of your transformation journey.

 

Marketing Excellence

Digital marketing instruments

Challenge

All important data and information need to be available: accurate, without duplicates and structured. Customer Insights. Based upon you can make customer decisions leading to a better customer satisfaction, repetitive business and better volumes.

 

Lösung

Solution

Successful marketing means fighting boredom, triviality and mediocrity. For this you need instruments: 

Product and service mix, distribution and sales mix, mix of sales terms and conditions (price, discounts, conditions), communications and promotion mix. 

In order to have marketing, production, research and development in synch you need data. Digitization of the marketing instruments is the commandment of the hour. A marketer without marketing instruments is like a dentist without a drill.

Nutzen

Benefit

Opportunity Generation, Churn Reduction, CRM Data Unification.

Now you are ready for the next leg of your transformation journey.

HealthCare Excellence

Hospital of the Future, a Transformation Program

Challenge

The Swiss hospital landscape is shaped by a large number of actors, a huge fragmentation and an unusual high complexity.

This hospital landscape is exposed to a huge continuous change: demographic aging, increase of chronic diseases, deficient controllability and transparency, increasing cost pressure and drastic financial regulations. 

In other words: the Swiss hospitals face huge challenges.

 

Lösung

Solution

ADAM, the transformation program to the hospital of the future, is an evolutionary transformation: from ADAM Lean Hospital to ADAM Digital Hospital.

ADAM Lean Hospital: Lean Production in the hospital. Lean Production is a classic industrial method to enhance quality and efficiency. Primarily it's about cutting all non-value-adding activities. Secondarily it's about focusing on the quality of the value-adding processes and of all corresponding success factors: 

ADAM starts with challenging old logistic practices, legacy physiological habits and legacy technology. The transformation process generates a seasoned cooperation culture and a patient centric management practice. 

BIM helps designing the continuous improvement process and the technology based increased efficiency. These steps belong to the transformation: process and service automation, CIS, clinical information systems, patient safety, quality assurance, automation and digitization, logistics, ERP and organization development.

ADAM Digital Hospital: is a concept contributing to enhancing personnel productivity, facilitating hospital operations, improving the process quality and ensuring patient safety by integrating cutting-edge technologies such as RPA, medical devices, smart information systems, facility control and automatic conveyor systems, location-based services, sensors and digital communication tools into health processes. 

 

Nutzen

Benefit

The Hospital of the Future wins the challenge "More Value for Money".

The Hospital of the Future is adamantly patient centric. 

The Hospital of he Future accepts and encourages change.

The Hospital of the Future permanently challenges its business model and changes so the rules of the game.

The Hospital of the Future enhances its value proposition, challenges legacy services and re-invent itself and its whole industry.