IT Solutions for Customer Value

Service Management, Machine Learning, Predictive Analytics

"From Follows Function" and IT follows business. We run older software platforms re-engineering and we deliver engineering for protecting the value of existing platforms. We turn new business strategies with technology based innovation into real customer value. 

We guarantee delivery on time, on target, on budget.

With digital technologies into the digital future 

Proactive ITSM

Operational Excellence

Challenge

All ITSM technologies are born equal: they are reactive. Something needs to go wrong, before ITSM starts working.

Wouldn't it be nice to avoid trouble before it actually happens?

 

Lösung

Solution

Predictive ITSM. The workflow engine is Ivanti Service Management combined with Splunk IT Service Intelligence. The service catalog will offer business services, provided from the cloud or from the own data center:

  1. Customer Engagement Services
  2. Customer Services
  3. HR Services
  4. Business Services
  5. Collaboration Services
  6. Project & Portfolio Services
  7. UCC Services
  8. Classic ITSM

The new ITSM generation is proactive, uses intelligent service bots and machine learning to enhance service quality and to cut operational cost. 

 

Nutzen

Benefit

The benefit is pure Operational Excellence. A great BSM solution for better service organizations, mobile apps for field operations with intuitive usage and with embedded ITIL V3 processes, with best practice reports and KPIs.

 

Customer Insights

Marketing Excellence

Challenge

What technology to use for turning your blueprint for Marketing Excellence into reality?

 

Lösung

Solution

Squirro Customer Insights using AI and Machine Learning answers exactly this challenge in Marketing Excellence. The solution integrates and consolidates all data types, un-structured, internal or external data sources and indexes it for your CRM system. 

The solution is very intuitive and greatly scalable. Squirro Customer Insights integrates all CRM systems and generates the marketing excellence customers report about:

3% revenue growth and 15% more customer satisfaction.

Nutzen

Benefit

Opportunity Generation, Churn Reduction, CRM Data Unification, Marketing Excellence for multi-org environments.

 

Predictive Analytics

Supply Chain Excellence

Challenge

Your business processes run on different systems and in separated silos. Result: shortages, interruptions and break-downs are difficult to identify, to control and to fix just in time.

The challenge is to have a real-time monitoring over all systems and all silos in order to provide a un-interruptible business process landscape. Providing patterns recognition using predictive analytics would be simply great.

 

Lösung

Solution

Splunk Enterprise supplies insights on all kind of navigation, provides the data for decision making in enhancing customer systisfaction. Splunk Enterprise monitors transaction interruptions and payment discontinuities: from fraud to simple incorrect credit card inputs.

Splunk does not only monitor hardware, but also business services, processes and KPIs. Automated creation of white-listing rules for the application control: With the help of AI algorithms, data can be collected and processed over a certain period of time from all applications that are launched within an enterprise network.

Forensic detection of anomalies with the help of artificial intelligence: Pattern recognition with the aid of an AI algorithm is also a new option to significantly improve subsequent analysis and to detect specific security incidents. Afterwards, the system will be able to look for unusual patterns during the correlation of events, and to evaluate them. 

Nutzen

Benefit

Sustainable and better digital business leading to more revenue, more profit, better customer satisfaction and a great competition advantage.